Warranty & Repair Policies 2017-08-04T03:49:38+00:00

WARRANTY & REPAIR POLICY

 

BAG PACK WARRANTY INFORMATION (3 months warranty and lifetime service)

PRINCETON takes pride in the high quality and innovative design of bag pack collection. The products are manufactured with special attention to materials and details, meeting high quality standards. Before we offer any of our products for sale, it is put through stringent tests of strength, durability and reliability to meet the demands and expectation of frequent users.

This warranty covers not only manufacturing defect by us but also some specific part and accessories of the bag pack. If a production and/or material defect should be found during the period covered by the warranty, PRINCETON will repair or replace the products at its own expenses. The warranty does not cover any damage due to wear and tear, negligence, abuse or mistreatment, changes on the fabric color, exposure to extreme temperatures, abrasion, damage due to the product coming into contact with acids, solvents, water, or any damage caused by customer during usage. The warranty only covers all zipper head, zip, buckle and handle tear off only. Internal defect caused by consumer is not included as well.

Nevertheless, for the above-mentioned causes, the damaged product may be sent to PRINCETON office, we will fully cover the cost of repair if the bag pack is within warranty period. However, if the bag pack is already exceed warranty period, we will estimate the cost of repair, and the user will be responsible for any costs. The shipping fees from customer to PRINCETON office will be fully borne by customer; meanwhile the shipping fees from PRINCETON to the customer will be fully borne by PRINCETON.

Consequently, the customer is responsible for taking the product to the PRINCETON office or through courier service, attaching the warranty certificate, fully completed, together with the receipt of purchase.

If any product or any part needs to be replaced and the color or model is no longer available, PRINCETON will replace it with an equivalent product or spare part. However, if any product or any part of the limited edition products needs to be replaced, the original color is not guaranteed.

Customer is responsible for any costs of delivering the product to our office, including the cost of packaging, shipping and applicable taxes.

The warranty exclusively covers the value of the product but not its contents.

IMPORTANT: IT IS ESSENTIAL TO INSPECT YOUR LUGGAGE AT THE TIME IT IS RE-DELIVERED BY A COURIER COMPANY. IF ANY DAMAGE IS FOUND, IT WILL BE NECESSARY TO PLACE A CLAIM WITH OUR COMPANY WITHIN 2 DAYS. 

SPECIAL PROMOTION/ PWP/ CLEARANCE ITEMS ARE NOT ENTITLED FOR ANY WARRANTY COVERAGE. HOWEVER, WE DO PROVIDE LIFETIME SERVICES.

 

REPAIR POLICY

Our repair center will determine whether the damage is due to a manufacturing defect. If it is a manufacturing defect, we will repair your bag pack at our own expense. If it is not repairable, we will order you a replacement bag pack. If they conclude that it is not a manufacturing defect, they will contact you with an estimate before making any repairs to your bag pack.

 

SUPPLEMENTARY SERVICE

In the event luggage purchased is beyond repair within warranty period, customer is entitled the option of a new bag pack with equal value for a nominal processing fee.

Nominal Processing Fee:

RM ___ would be charged for a nominal processing fees
The subsequent new bag pack will not be entitled to the supplementary service but the warranty will start anew.

IMPORTANT: SPECIAL PROMOTION/ PWP/ CLEARANCE ITEMS ARE NOT ENTITLED FOR ANY WARRANTY COVERAGE. HOWEVER, WE DO PROVIDE LIFETIME SERVICES.